Help & FAQ
Welcome to the Genae Creations Help page. We want your shopping experience to feel easy, enjoyable, and clear. Below are answers to some common questions about ordering, shipping, returns, handmade items, and custom requests.
If you do not see your question here, please visit our Contact page or reach out to us directly via the chat feature near the bottom of the page.
Ordering
Are your items handmade?
Yes. We both design and handcraft every one of our pieces with care and attention to detail.
Will my item look exactly like the photo?
Because our products are handmade, slight variations may occur. This is part of what makes each piece unique. We do our best to photograph items accurately, but colors may also appear slightly different depending on your screen or device settings.
Can I place a custom order?
We may accept select custom requests depending on availability, materials, and design details. Please contact us with as much information as possible about what you are looking for.
Can I ask a question before placing an order?
Absolutely. We are happy to answer questions about product details, availability, or custom requests before you purchase.
Shipping
How long will it take to process my order?
Processing times may vary depending on the item and order volume. Current processing times will be listed at checkout or in the product details when applicable.
How long does shipping take?
Shipping times depend on the shipping method selected and your location. Once your order has shipped, delivery times are determined by the carrier.
Do you ship within the United States?
Yes, we currently ship only within the United States.
Will I receive tracking information?
If tracking is included with your selected shipping method, it will be provided once your order has shipped.
What if my order is delayed?
While we do our best to ship orders promptly, occasional postal delays may occur that are outside of our control. If you have concerns about your order, please contact us.
Returns & Exchanges
Do you accept returns or exchanges?
Due to the handmade nature of our products, return and exchange policies may vary by item. Please review our store policies or contact us with any questions before purchasing.
What if my order arrives damaged?
If your item arrives damaged, please contact us as soon as possible after delivery and include photos of the item and packaging so we can review the issue.
Can I return a custom item?
Custom or personalized items are typically final sale unless they arrive damaged or there is an error with the order.
Product Care
How should I care for my handmade items?
To help preserve the beauty of your handmade item, handle it with care and store it in a clean, dry place when not in use.
Do you provide care instructions for jewelry?
Yes. To keep jewelry looking its best, avoid prolonged exposure to water, lotions, perfumes, and harsh chemicals.
Are decorative beaded items meant for heavy daily use?
Some beaded items are both decorative and functional, but all handmade pieces should be handled with reasonable care to help maintain their appearance and longevity.
Custom Requests
Do you take special requests?
We may be able to accommodate select requests depending on materials, timing, and design availability.
What should I include in a custom request message?
Please include as much detail as possible, such as colors, style preferences, item type, quantity, and any timing needs.
How long does it take to receive a response?
Please allow 1–3 business days for a reply.
Contact
How can I reach Genae Creations?
Please visit our Contact page or email us at GenaeCreations@yahoo.com
When will I receive a response?
We typically respond within 1–3 business days. Response times may be slightly longer during weekends, holidays, or craft fair events.
Thank You
Thank you for supporting handmade and for visiting Genae Creations. We truly appreciate your interest and look forward to creating something special for you.