Refund policy

At Genae Creations, each item is handcrafted with care. Because many of our pieces are handmade and created in small batches, we kindly ask that you review the details below before purchasing.

Returns

We accept returns on non-custom items within 14 days of delivery.

To initiate a return, please email us at:

genaecreations@yahoo.com

Once your return is approved, you will receive detailed return instructions, including the return mailing address.

We do not accept returns sent without prior approval.

Non-Returnable Items

The following items are not eligible for return:

Custom or personalized items
Earrings (for hygiene reasons)
Items marked as final sale

Condition of Returns

To be eligible for a return:

Items must be unused and in original condition
Items must be returned in original packaging with the receipt or proof of purchase.
Buyer is responsible for return shipping costs

If the returned item shows signs of use or damage not caused during shipping, a refund may be denied.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item and packaging so we can make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at genaecreations@yahoo.com.

Shipping fees are non-refundable.